NHS 111 service

You can call 111 when you need medical help fast, but it’s not a 999 emergency.  NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics.  They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you, straight away, to the local service that can help you best.  That could be A&E, an out of hours doctor, an urgent care centre, or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

If the condition is life threatening, please dial 999 and ask for an ambulance.  Chest pains and / or shortness of breath constitute an emergency.

Nearest Walk-in Centre
Sidwell Street
Exeter EX4 6NN

111 Online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• To treat yourself at home
• To go to a Primary Care Centre

If you need face to face medical attention, you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 Online or call 111 to speak to a staff member.