Update - April 2020
We are experiencing a very high demand of medicine requests and need to be able to prioritise these in the interests of patient safety. These may take longer than 3 days to process.
BEFORE YOU ASK FOR A REPEAT PRESCRIPTION PLEASE STOP AND THINK:
ARE YOU STILL USING ALL THE MEDICATION ON YOUR REPEAT PRESCRIPTION?
IF NOT PLEASE INFORM THE SURGERY
We do not accept prescription requests over the telephone as verbal requests can lead to errors. This also frees the reception staff to deal with appointments and more urgent callers.
However you may request repeat prescription in the following ways:
- Tick the items required on the sideslip of your prescription.
- Complete a repeat prescription order form available at reception.
The above can be left in the grey box in the porch, faxed on 01409 231029, or posted.
Using Blake House Surgery website see below
. Logging in to SystmOnline
To use the SystmOnline service, you will need to come to the practice to request a username and password. You cannot register for this service online because your identity needs to be verified with some form of ID.
Once a member of staff has given you a username and a random password, wait an hour before trying to log in.
The first time you log in you will be prompted to change your password for something more memorable.
Open Blake House Surgery Website
On home page - click on prescriptions (left hand side of screen) You will be directed to the repeat prescription screen.
Click on the link at top of page
Enter your user name and password and click Login.
You will then see the SystmOnline Home Page, which shows your details and our practice's contact details at the top.
- In the SystmOnline Home screen click on ‘Medication’
In the Medication screen click on ‘Medication’ again
With the dot in the radio button for ‘Requesting Existing Medication’ tick the boxes for the repeat medication you are requesting
If you wish to send us a message, please do NOT click on the ‘Make Custom Request’ button at this point. Doing this will cancel your repeat medication request and we will only receive your message – you will be able to send a message with your medication request at the next step
In the ‘Request Medication’ screen the medication you have requested will be listed.
If you wish to send us a message you can now add a note or type a free text message as appropriate
Click on ‘Request Medication’
A summary of your order will appear giving you the date when you can collect from. You can print if you wish or you can return to ‘Medication’
You can then send a separate message by clicking on ‘Make Custom Request’ if you wish
You will receive an acknowledgement to say that your prescription will be ready for collection in 72 hours
THIS ONLY APPLIES IF ALL OF THE REQUESTED MEDICATION IS DUE
It is our practice policy to dispense one month supply of medication at each prescription repeat.
It has come to our attention that sometimes it can be a problem if more than one person uses the same computer/laptop to order medications and has 'saved' the passwords for more than one user. Therefore it is probably better that you do not save passwords but enter your log-in details/user name and password each time.
On Line Ordering
*** Prescribing rules prevent us from issuing repeat prescriptions too early in order to prevent a build up of medication and wastage, if your medication changes.
Don't Run Out
Please ensure that you request your next prescription in plenty of time before your current supply runs out. - particularly if posting your request, when approaching a public bank holiday or when you are planning your annual holiday.
All repeat medication will be ready in 72 hours
Patients on repeat medication will be asked to see the doctor regularly for a medication review.
MEDICATION ORDERED BEFORE MIDDAY ON:
Monday will be ready for collection Thursday
Tuesday will be ready for collection Friday
Wednesday will be ready for collection Monday
Thursday will be ready for collection Tuesday
Friday will be ready for collection Wednesday
Blake House Surgery, like many other small rural medical practices, has its own Dispensary. This means that we can supply most medication, dressings and appliances. All routine medications and emergency treatments are kept in stock.
We have the provision to dispense to patients who live more that one mile in a straight line from the nearest chemist. The health service regulations on this matter are very strict and this service can only be offered to those patients who register as dispensing when they join the practice or when they move. For further information please ask reception staff.